Our Couriers are currently experiencing some delays, due to the effects of the COVID 19. We’re still picking and packing all orders as normal, they may just take a little more time to get to you than usual.
Couriers are experiencing some slight delays with both national and international orders due to current travel restrictions. You can stay up to date on the delivery of your order by checking your tracking link (found in your shipping confirmation email), which will update regularly.
We'd also recommend checking with your local courier for any delays expected in your area. We will keep you updated on the status of your order via email so you know when to expect delivery.
We know you’ve got enough to think about right now, so we’ve extended our returns policy to 120 days to make it easier. The process to create a return will stay the same click here to lodge your return.
We’ve put extra processes in place to support our team during this time. This includes enabling our HQ staff to work from home and increased hygiene practices in our warehouse. We’re closely monitoring health advice from the relevant authorities to make sure our team members are staying safe.
We will keep this page updated with any new information as it comes in. As always, keeping our wonderful customers happy is our number one priority.
We’re here for you.
Cadenshae Team x