You should receive a confirmation email after you've placed your order, and another email once your delivery has been shipped out. If you haven't received these after 24 hours of placing your order, follow the steps below:
1. Check your junk and spam folders in case it's hiding there. If it is, add Cadenshae to your safe senders list so your confirmation safely arrives for next time.
2. If you have a Cadenshae account, log into your account and select "My Orders". If it's showing in your account, your order has been successful.
3. Make sure you've used the right email address. If your email is wrong, update it in your Cadenshae account for future orders. Be sure there are no 'spaces' after you enter your email as it will not recognise it.
Also, please note, we ship all orders on business days. If you placed your order on the weekend or a public holiday, it will be dispatched on the next business day.